Return Policy

Last Updated: July 25, 2025

At Geghsriyua, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please read our return policy carefully before submitting a return request.

Return Eligibility

We accept returns within 30 days after the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned in the original packaging
• Include all accessories, parts, and documentation if applicable
• Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged items caused by customers
• Products missing original packaging
• Gift cards
• Clearance or final sale items
• Personalized or customized products where applicable

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours after delivery.

Please provide:

• Your order number
• A description of the issue
• Photos showing the problem

Our support team will review your request and provide a suitable solution.

Return Process

To initiate a return request:

Step 1
Contact our customer support team.

Step 2
Provide your order number and reason for return.

Step 3
Wait for return instructions from our support team.

Step 4
Ship the item back according to the provided instructions.

Please do not send returns without receiving authorization from us.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is defective
• The wrong item was shipped
• The item arrived damaged

Shipping charges from the original order are generally non-refundable unless required by law.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be processed to your original payment method
• Processing times typically take 5–10 business days
• Processing times may vary depending on your payment provider or bank