Frequently Asked Questions
Orders
How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the payment steps and your order will be processed once payment is completed.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 12 hours after they are placed. Once an order enters processing or shipping status, changes may no longer be possible.
How do I know if my order was successful?
After placing your order, you will receive a confirmation email containing your order details and order number.
Shipping & Delivery
How long does shipping take?
Estimated delivery times:
United States: 7–15 business days
Canada: 7–18 business days
Europe: 7–18 business days
Australia: 7–18 business days
Other countries: 10–20 business days
Please note that shipping times may vary depending on location, holidays, and carrier delays.
Do you offer free shipping?
We may provide free shipping promotions on selected products or orders above a certain amount. Details will be shown during checkout.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Products must be unused and in their original condition and packaging.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours after delivery and provide photos of the issue. Our team will assist you with a replacement or refund if applicable.
How long do refunds take?
Refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Products
Are your products suitable for all pets?
Our products are designed for a wide range of pets; however, product suitability may vary based on breed, size, and weight. Please review product descriptions and size guides before purchasing.
How do I choose the correct size?
Each product page includes a size guide. If your pet falls between sizes, we recommend choosing the larger size for extra comfort.
Are your products safe for pets?
Yes. We carefully select pet-friendly materials and prioritize safety and quality standards.
How do I clean pet products?
Cleaning instructions vary by product. Please check the care instructions on each product page.
Payments
What payment methods do you accept?
We accept major credit cards and other secure payment options available during checkout.
Is my payment information secure?
Yes. Your payment information is encrypted and processed through secure payment systems.
Contact Us
Still have questions?
We are always happy to help.
Email: support@geghsriyua.com
Phone: +1(424) 484-5233
Customer support response time: 24–48 business hours.
Thank you for shopping with Geghsriyua.